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How Inkira booking works

The customer path and the business path — one workflow, two perspectives.

How does Inkira booking work?

A customer completes a guided checkout. The business receives a booking that updates calendar, CRM, payment and follow-up. That is the product. Not a widget that only stores a time slot.

Customer

  1. Service — choose what they want.
  2. Location — if the business has more than one.
  3. Appointment — pick an available date and time.
  4. Personal information — who is booking.
  5. Add-ons — optional extras when the service allows them.
  6. Review — confirm what was selected.
  7. Deposit / payment — pay through supported checkout when required.
  8. Confirmation — the appointment is booked.

Business

  1. Booking received — the request is in the system, not in a voicemail.
  2. Calendar updated — the slot is no longer offered as open.
  3. Customer record updated — history lands in the CRM.
  4. Payment recorded — deposit or charge is attached to the booking.
  5. Reminders generated — follow-up is not a manual afterthought.
  6. Appointment managed — staff run the day from the dashboard.
Customer booking a service appointment on a phone

Why the two paths matter

If appointments currently live in messages, the customer booking path is the first change. If names currently live in a notebook, the dashboard and CRM path is the first change. Both are the same Inkira system.

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See the booking demo, or discuss your business with Inkira.

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